Visitor
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1 Message
Xfinity Outage showing no updates
I have been in an outage due to severe weather now since 1/25/26 at 605 am. The estimated time of restoration has shown "as soon as possible" the entire time. The status has shown "under investigation the entire time" - however at the bottom under last updated, this has changed constantly about every 3 hours or so for 3 days straight now. Yet there is no notification of update - i signed u0 for 2 phones to get texted updates, the app shows no actual updates and neither does just the website. I cannot get ahold of anyone via a phone, a chat or an email to provide any further details that specify in further what these supposed updates are. Can you please provide assistance for this?
XfinityAbby
Official Employee
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580 Messages
5 days ago
Hello @user_i5ousy, Thank you for reaching out on our community forum. I know how frustrating it is to be in a constant service interruption due to the weather,
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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barbnash
Contributor
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33 Messages
5 days ago
Our internet has been down all day pretty much. Was fine into late last night. Not sure this will help anyone, but fwiw I was finally able to get internet via 5G on my mobile phone but only once I actually set my wifi to off. It kept fluctuating before then between showing either 5g or wifi symbol at top of my phone, but I could not get anything to connect through internet. Trying not to use it too much since I'm on a low data mobile plan and scared of what it'll do to my next bill.
I trust the folks working on this in areas with snow, ice, fallen trees, and power lines down are doing their best as fast as humanly and safely possible. Same with electric company line workers. Thankfully we were without power for only 9 hours, while thousands of others have been without for 2, nearly 3 days.
Hang in there, everybody! I kinda understand a little better why some people go live in the wilderness and bathe in a creek and eat berries and squirrels!
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barbnash
Contributor
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33 Messages
3 days ago
I hope you got internet back!
Mine came back about an hour ago, give or take. Everything working again.
I hope I won't be sorry for upgrading from 1GB mobile data to unlimited for my phone, but probably for the best, all things considered! Good to have wifi working again!
(edited)
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