Xfinity Peacock email question

email said
Ready to binge? Your Peacock plan is waiting!
Remember, we include Peacock Premium (a $7.99/mo value) at no extra cost for a limited time with your gig-speed Xfinity Internet. It’s our way of saying thanks for being with us.
Activate Peacock
Your plan is waiting for you to activate – and there’s never been a better time to take advantage of all that Peacock has to offer.

But when i click on it i just land on https://www.xfinity.com/yoursubscriptions and there's nothing to add. and when i login to peacock it says i'm not subscribed

what am i missing

Responses

XfinityOrlandoM

Official Employee

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2.2K Messages

17 days ago

@user_m710

Thanks for reaching out to us, I do apologize for any inconvenience your having with the Peacock premium subscription. If you don’t see your Peacock subscription listed, go to xfinity.com/activate-peacock. As Xfinity Internet customers who subscribe to Gigabit or higher speed service receive Peacock Premium at no additional cost.

Diamond or Platinum tier Xfinity Rewards customer can redeem a reward to receive Peacock Premium at no additional cost Sign in to xfinity.com/rewards to take advantage of this offer. You’ll then receive an email with instructions on how to activate your offer. It may take a couple hours to receive the email.

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user_m710

Contributor

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20 Messages

well when i went to that link it says "We’re sorry, your account isn’t eligible for this Peacock offer". so don't understand why they emailed me. don't see anything in the rewards either

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14 days ago

0

XfinityJon

Official Employee

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297 Messages

Have you attempted to activate Peacock through the Xfinity Assistant?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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user_m710

Contributor

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20 Messages

yes it said To activate your Peacock Premium subscription, follow these steps:

1.Visit xfinity.com/yoursubscriptions and log in with your primary Xfinity ID and password.
2.If you don’t see your Peacock subscription, go to xfinity.com/activate-peacock.
3.In the Subscription Hub, click Activate next to Peacock Premium.
4.Enter your desired email for your Peacock account and click Continue.
5.Create a Peacock password and provide other details, then click Activate. If you have an existing account, sign in with your Peacock email and password.

Now you can start watching Peacock Premium content!

but that's just taking me to the same steps

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14 days ago

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XfinityAbby

Official Employee

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299 Messages

Have you also tried our other link for activating Peacock? Here is the Link. Also you want to make sure you are using the Primary account holder's Xfinity log in information.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 days ago

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user_m710

Contributor

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20 Messages

when i click on your link it goes Not Found

404

The page could not be found or you don't have permission to view it.

The resource that you are attempting to access does not exist or you don't have the necessary permissions to view it.

Make sure the address is correct and that the page hasn't moved.

Please contact your administrator if you think this is a mistake.

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14 days ago

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Customer Service

user_m710

Xfinity Peacock email question

XfinityOrlandoM

user_m710

XfinityJon

user_m710

XfinityAbby

user_m710

404

The page could not be found or you don't have permission to view it.

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