Xfinity Peacock “Included Benefit” Is a Total Scam

Xfinity Peacock “Included Benefit” Is a Total Scam

Posting this so others don’t fall for it:

Xfinity advertises Peacock Premium as an included benefit with certain plans. I signed up for a 5-year contract at $65/month based on that. When I went to activate it, the system wouldn’t redeem the offer.

Here’s what Xfinity support told me, word for word:

• “This is a known issue on our end.”

• “There is no workaround.”

• “There is no timeline for a fix.”

• “You just need to wait indefinitely.”

• “We can’t manually add it.”

• “We can’t guarantee you’ll get it before your 90-day window expires.”

• “We can’t provide anything in writing.”

• “Even though it was advertised as included, we consider it ‘free’ so we’re not responsible.”

They also told me to get a Xumo box because “it will fix the problem.” That was false. It did nothing.

I’ve now gone through:

• Phone support

• Online chat

• The chatbot

• An in-person Xfinity store

• Account troubleshooting

• Installing the Xumo box

Xfinity openly admits the failure is internal, they have no fix, no timeline, and no solution. Yet they’re still advertising Peacock as included and still signing people to long contracts.

If you are signing up because of the included Peacock offer, be aware:
They cannot provide it, they know they cannot provide it, and they are still advertising it anyway.

Total scam behavior. Can’t believe this is allowed.