Visitor
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1 Message
Xfinity pre paid
I need help switching from the $45 prepaid plan to the $30 prepaid plan and there’s no way to humanly possibly do this. I’ve tried on the app. I’ve tried calling you can’t get to a person. This is insanity
Visitor
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1 Message
I need help switching from the $45 prepaid plan to the $30 prepaid plan and there’s no way to humanly possibly do this. I’ve tried on the app. I’ve tried calling you can’t get to a person. This is insanity
EG
Expert
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113.2K Messages
24 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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803 Messages
24 days ago
Hello @user_og1oef to upgrade your speed with the prepaid NOW Internet you will need to log in at https://www.xfinity.com/now to do so. Logging in there should pull up an option to switch your plan to the 200mbp/s $45/mo plan. If you have any issues upgrading the plan all the customer service support for the prepaid service is handled through the Xfinity Assistant.
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