New Poster
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5 Messages
Xfinity Prepaid service
I am trying to cancel my prepaid service but I keep getting a message stating to setup a callback and the date that they give me is 7 days later. How do you cancel this service.
New Poster
•
5 Messages
I am trying to cancel my prepaid service but I keep getting a message stating to setup a callback and the date that they give me is 7 days later. How do you cancel this service.
XfinitySeth
Official Employee
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587 Messages
19 days ago
Hello rhnddl702 👋 I appreciate you taking the time to bring your question to our community forum, and you're in the best place for help! While we hate to lose you as a member of the Xfinity family, should you want to disconnect any of your NOW prepaid services, you'll want to submit your request via the Xfinity NOW online portal after signing in.
Alternatively, you can also connect with our dedicated NOW support teams via our Xfinity Assistant, who'd be able to assist you with changes to NOW services from there as well. Please use whichever linked method is easiest for you, and let me know if you have any questions!
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