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user_8eit1c
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3 Messages

Wednesday, January 14th, 2026 10:20 PM

xfinity rewards account not transferred after having a different plan in same home

 I have the following error message when trying to access my Rewards account for weeks now:

We can't offer you rewards right now.

Your account isn't eligible to join this program. To learn more about Xfinity Rewards qualification, please refer to our FAQs.

I had Platinum rewards status before. On opening a new account and closing old the rewards account disappeared. Any help on this?

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18 days ago

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EG

Expert

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115.7K Messages

19 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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EG

Expert

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115.7K Messages

19 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBillie

Official Employee

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3.9K Messages

19 days ago

 

user_8eit1c Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand the frustration if you lost your rewards status. However, canceling your original account, that reflected your tenure and rewards status, would be why you are unable to access your Platinum rewards. 

 

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user_8eit1c

Visitor

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3 Messages

both accounts and address are attached to same xfinity id. any way to move it to new account. I have  been a customer for over 8 years

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18 days ago

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user_8eit1c

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3 Messages

Is there a way to recover it. Both accounts share the xfinity id. I have been a customer for over 8 years. thank you

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18 days ago

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XfinityJanelle

Official Employee

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2K Messages

There is not a way to recover it, You are no longer eligible for your platinum rewards on the new account. The only way your platinum rewards status would be restored is if the original account it was tied to is activated within 90 days of the cancellation. It is listed under the FAQ's here Xfinity Rewards — FAQs

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18 days ago

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