Visitor
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1 Message
Xfinity Rewards: Detective Pikachu Film not showing up
Hello, I claimed the free movie Detective Pikachu via Xfinity Rewards two days ago. It shows active in my rewards history, but it is missing from my Xfinity Stream purchases library. Is it possible to manually apply the film to my Xfinity account so that I can watch it on Xfinity Stream? Thank you.
XfinityKei
Official Employee
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2.6K Messages
2 days ago
@Phernan1903 Our team is here to help.
Are you logged in with your primary and/or the same account for the Xfinity stream app?
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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