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user_wwa9jg
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Wednesday, February 26th, 2025 7:58 AM

Xfinity Rewards

Hello, I am a new Xfinity customer, I am having issues redeeming the $200 Amazon promotion as part of the internet speed plan I signed up for. I keep getting transferred by customer service reps, I cannot access Xfinity rewards, let alone submit a ticket. Who do I need to talk to to get a promotion even redeemed? 

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Updated 

4 days ago

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XfinityRaul

Official Employee

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1.8K Messages

1 month ago

Hello, @user_wwa9jg. I appreciate you making us aware you're having issues redeeming the $200 Amazon gift card. I would be more than happy to review your account to see what we can do to get you this Xfinity reward. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_wwa9jg

3 Messages

Had spoken to a support rep 3 days ago and was told it would be shipped via mail by today, have not received it yet. Can confirm new customer deal for the Amazon Gift card is still a pain to get redeemed.

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1 month ago

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XfinityChristy

Official Employee

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1.9K Messages

 

user_wwa9jg I am so sorry for the delay in my response. I know waiting can be stressful, and I sincerely apologize for any inconvenience this has caused. My team was out of the office when you contacted us, and I truly appreciate your patience. Our Community Specialists provide support seven days a week, 6:00 AM to 12:00 AM Eastern Time. If you reach out outside those hours, I understand there will be a wait, and I want to thank you for your understanding. I see the direct message you have sent and will be connecting with you there to help keep your information private. 

 

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1 month ago

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user_wwa9jg

3 Messages

1 Month update, still nothing. Anyone looking to go onto Xfinity and see a giftcard promotion, prepare to wait and talk to 10+ employees about it.

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4 days ago

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