Visitor
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1 Message
XFINITY SEE THIS
Now Internet. Worst internet experience. I have had issues from day one. I cannot find a single way to contact a real person. The chat bot gave me the option once a couple months ago and that was the only time I ever spoke to them. I have tried all troubleshooting techniques many time. At least 2-3 times each week my internet stops working. I need them to fix this. I am posting this here as a last resort, hoping that someone from Xfinity will see this and actually be able to fix tthis.They better refund at least some of my money for this.
EG
Expert
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113.3K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.7K Messages
2 hours ago
Hi there, @user_tx6mka! Thanks for reaching out to us here on the Community Forum. I'm sorry to hear you've had trouble with NOW Internet. However, with the NOW internet product, the only support option would be through the online assistant located here . We are only able to assist with XFINITY Internet service through this venue, but the team at that link should be able to work with you towards a resolution.
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