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user_s2hsaf
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09/10/2026 9:18 PM

Xfinity series very bad

Xfinity sent us a new router. It won't work and Internet is out for 4 days. They schedule a technician with a 2 hour window as if we have so much time to wait for them all day leaving all our work. Then they msg the technician is arriving at exactly this time and the technician does not arrive at that time. Again they say ohh no they will arrive between 2-4. Then why did u msg they will arrive at 1.32pm? Very bad service from Xfinity 

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11 days ago

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EG

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121.4K Messages

12 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJon

Official Employee

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1.8K Messages

12 days ago

Good evening user_s2hsaf. I can assure you this is not the experience we want for you. Was the technician appointment scheduled for today? Has the technician showed up as of this time?

 

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user_s2hsaf

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The technician came and fixed it. He said there won't be any issue but the Internet is out again. It is not working. This is very bad on Xfinity part. We are out of Internet for a week now. We did not ask for a new router, Xfinity sent us and asked to setup the new router. The new router is not working and we are following up with Xfinity everyday. This is the worst interest service.

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12 days ago

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XfinityJeniece

Official Employee

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4.4K Messages

 

user_s2hsaf We would be happy to take a look at your account to provide more updates on the signal issues and equipment concerns. We want to ensure that your services are working properly. Please send us a direct message with your full name and your full address.

 

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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11 days ago

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