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user_ubcle3
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Wednesday, March 25th, 2026 5:23 PM

Xfinity service call I never requested

I just received a text and email from Xfinity with a service call date/time, but I never requested a service call.  How do I find out what this is about?

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16 hours ago

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XfinityBrianH

Official Employee

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2.1K Posts

16 hours ago

 

user_ubcle3 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions

 

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