New Poster
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4 Messages
xfinity service
Xfinity claims there is no service to [Edited: "Personal Information"] but we have found a pedestal with coax on-site. Who would I speak with to see if this cable is active and how to proceed. Homeowner name is [Edited: "Personal Information"]. Gordon has asked me to check into this for him. My contact information is [Edited: "Personal Information"]. Would appreciate any help or direction you could provide.
mjhometech
New Poster
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4 Messages
7 days ago
Wrong address correct address is [Edited: "Personal Information"]
(edited)
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XfinityDemetrise
Official Employee
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346 Messages
7 days ago
Hi there. @mjhometech Thank you so much for reaching out. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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