Visitor
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1 Message
Xfinity Shield
I've been trying to add the Shield to my Xfinity plan, but everytime I try it says there's an error and that I have to call "Mitiagte Financial Risk API". Is there someone I can speak to about that? I haven't been able to find a number.
XfinityJanelle
Official Employee
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2.4K Messages
2 days ago
Hey @user_4gx76q , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Xfinity Shield. I would be more than happy to offer my assistance looking into this further for you.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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