Xfinity stealing money - Give me my refund

Me and my wife enrolled for a "Buy one get one line" free promotion but Xfinity has been charging me for both lines for 4 months.

I have spent hours on their customer service but they haven't been helpful at all.

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XfinityMartyR

Official Employee

•

1.8K Messages

4 months ago

user_e47o2f

Thanks for reaching out! I'm sorry to hear your expected promotion is not being honored. Have you reached out to the Xfinity Mobile Team directly at

888-936-4968?

2

0

U

user_e47o2f

2 Messages

Yes multiple times. You have created 3 tickets but no resolution

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4 months ago

0

XfinityMartyR

Official Employee

•

1.8K Messages

user_e47o2f We can investagate your concern for you. Please send us a direct message.

To send a "Direct Message" message:

• Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

0

Customer Service

user_e47o2f

Xfinity stealing money - Give me my refund

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