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user_9tjiy7
1st Topic

Visitor

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1 Message

Monday, July 28th, 2025

Xfinity Support- broke utility bos

Hi, 

I’m reaching out to report a broken utility box cover located near the sidewalk in front of my home. The top is completely broken and poses a potential safety hazard. I believe the box belongs to Xfinity, they came out a few weeks ago to address a problem and never came back

to fix the top of

the box and I’d appreciate it if someone could come out to inspect and repair it as soon as possible.

Please let me know if you need any additional information, such as my address or a photo of the issue.

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Updated 

4 days ago

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XfinityEva

Official Employee

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1.9K Messages

1 month ago

Thank you so much for taking the time to report this. We would love to help get this addressed as soon as possible. May I please ask that you send us a direct message with your full name, contact information, and the location of the line? 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_jtax1a

Visitor

 • 

1 Message

4 days ago

Hello, we have the same issue.  Reported it over a year ago.  A technician came out and said it would be taken care of and it never was.  

I am logged in but do not see the option to do a direct message.  Is there another way to try to have this addressed?

Thank you!

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XfinityThomasD

Official Employee

 • 

1.4K Messages

 

user_jtax1a I'm sorry to hear that it wasn't fixed at the time, but our team will make sure we get this resolved for you. We would request a DM to keep your personal information secure in a private chat. Have you tried to clear the cache/cookies on your browser, or try a private/incognito page? I run into these issues from time to time and it's a common fix with the webpage data that has issues loading properly, so a clear and refresh will help.

 

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