Xfinity Support

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_8odaq2

 Thank you for reaching out to our social media Forums team, it’s great we can connect this way!

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

Since we have you in the private chat,  I'll assist you in the chat on helping you make changes to your account

Thanks for allowing us to help with your request, user_8odaq2. If you need anything else, don't hesitate to create a new public submission. I will mark this post as solved.