2 Messages
Xfinity support
Hello…roughly 4 years ago I paid Comcast to run the internet lines to my house. It was an expensive project as it was roughly 14 telephone poles. After all that time and money paid to Comcast, I lose internet everyday for many hours. It’s completely unacceptable that I have been begging for help for an entire year and no one will lift a finger to help me. I honestly cannot believe this is happening to me. Can someone please reach out to me to provide some assistance?
EG
Expert
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109.5K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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1.4K Messages
3 days ago
@user_p6rrrf Thanks for bringing your connection concerns to our attention. I know having your connection drop daily is never ideal. This is not the experience we want for you. Our team is here to help resolve this for you. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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