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user_ttyn85
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Wednesday, April 9th, 2025 8:36 PM

Xfinity support

[Edited: "Personal Information"]

Why am I being charged for a technician when I was told through chat and on the phone twice that I wouldn't be paying for that. I have a screenshot of the chat if you would like

Question

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Updated 

10 days ago

 • Edited

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XfinityDilary

Official Employee

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2.1K Messages

10 days ago

 

user_ttyn85 Thanks for posting on our Community Forums for assistance. I'm sorry to hear about the unexpected service charge. We'd be happy to review the account and help with disputing the charge. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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