1 Message
Xfinity Support
I would like to upgrade my current Xfinity set top boxes to versions that support full UltraHD 4K.
I currently have DVR (XG1v3) and TV (XID) boxes and want to upgrade them to DVR (XG1v4) and TV (Xi6) boxes supporting 4K UHD.
EG
Expert
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109.9K Messages
8 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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1.4K Messages
8 days ago
woytowgme2 thank you for using the Xfinity Community Forums page to reach out. We can definitely assist you with your equipment options. Can you please send me a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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