Visitor
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1 Message
Xfinity Support
So I had an appointment scheduled for tomorrow because my internet is not working. I have received confirmation that there are no outages in my area. I have tried restarting and unplugging both the Gateway Modem and the HighSpeed Internet box with no resolution. I went so far as to try my own modem and router, thinking the modem provided was faulty, but that was not the case either.
So, I decided to unplug the Xfinity Gateway Modem and plug back in my Starlink that I had previously just so I can have internet until the technician arrived on Friday between 5-7pm. Unfortunately, I received a text message last night at 9:27pm saying that my appointment was canceled. I have not had the opportunity to try the Xfinity internet to see if it’s back up after I received the cancellation text.
Why was my appointment canceled? Can we keep the appointment on schedule until I’m able to try the internet once I get home today at 7pm?
XfinityJoe
Official Employee
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859 Messages
6 days ago
Hi there @user_f90q81 thank you for your question. I am sorry to hear you are experiencing issues with your service. Typically, appointments are only cancelled if our system links a service interruption to an area issue impacting multiple customers. We would need to take a closer look at your account before we can determine the next steps.
Please send us a DM with your full name and address to Xfinity Support.
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