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Eugene_k
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Friday, June 27th, 2025 5:26 PM

Xfinity Support

I bought property in Vancouver, WA. Ready to build a house. There is an xfinity pole on my property and is in the way to build my house. I've contacted xfinity more than 8 times already, paid approx. $450 for pole removal. I was promised 3 times that the xfinity team would meet me at the property at different times, and... NOTHING HAPPENED. I'm tired of dealing with xfinity's unprofessionalism and would like to escalate this issue. Please refer me to someone who can help me. Thank you. 

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4 days ago

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XfinityRaul

Official Employee

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2K Messages

4 days ago

@Eugene_k Congratulations on your new project to build your home! I would be more than happy to review the work orders associated with your address. Let's continue our conversation via DM.

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Eugene_k

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How do I contact you? I would like to speak with a real person who can take care of these issues

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4 days ago

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Eugene_k

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3 Messages

4 days ago

How do I dm you? I would like to speak to a real person to fix this issue…

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Again

Expert

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31.8K Messages

@Eugene_k​ 

To send a direct message:
 
Click "Sign In" if necessary
 
• Click the "Direct Message" icon in the upper right

• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line not the Employee's name
• Type your message in the text area near the bottom of the window
• Press Enter to send it
 

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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