user_e2vaqz Hello! We are sorry to hear that you are having issues with your services. If you have not already, please go here (https://www.xfinity.com/support/articles/check-service-outage). This is the best place to check on an interruption of service in the area and, if available, the Estimated Time of Restoration.
Hmm, thank you for giving it a try! Please send a Direct Message when you have a moment. Here are instructions on how to send a DM in case you need them:
Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark an Accepted Answer!
XfinityBenjaminM
Official Employee
•
2.3K Messages
10 days ago
3
0