Visitor
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2 Messages
Xfinity support
I need customer support. That even the smartest computer program can't help with beyond looping my options to "other Xfinity services" I am far from a satisfied Xfinity customer for every aspect of every interaction I've had to have with any version of customer support recently be it chat, assistant, or the elusive, myth at this point of a helpful, live support agent, or any helpful comcast employee, after browsing faq's, forums, guides and general help pages for days, I've not solved my issue, but have learned Xfinity seems to be comfortable enough in their monopoly long enough to not make any effort to listen to the customers and reinvest what's learned from its customers in its future and that luckily always seems to help a corporation crumble. Verizon is no better, but is looking like the only other option at this point
XfinityJamesC
Official Employee
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2.4K Messages
27 days ago
Greetings, @user_o96azt! Thank you for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting through to someone, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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