Xfinity Support

At [Edit: Personal Information] - please remove the residential overhead service wire from the boulevard pole to the south-side house roof gable trim, and down to and including the exterior-mounted plastic Comcast demarc box (see attached photos). Thank you.

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[Edit: Picture Personal Information]

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XfinityMartyR

Official Employee

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2.5K Messages

4 days ago

user_4tm8cr We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Please send us a direct message so we can submit a request to have the cable drop removed from the location.

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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user_4tm8cr

Xfinity Support

XfinityMartyR

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