HI user_gfjgor! Thank you for using the Xfinity Community Forums to inform us of your Voice service concerns. Let us address this no dial tone issue for you. Can you confirm which TEL port you are using on the new gateway?
Thanks for confirming user_gfjgor! My team is here to support you, and we promise to get your home phone working with the new modem. For troubleshooting purposes, can you connect the phone directly to your Xfinity Wireless Gateway (modem) to see if you get a dial tone that way? This will help us narrow down the cause of the issue. We appreciate your time and help!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Got it, thank you user_gfjgor! So that we can best troubleshoot this, please send us a Direct Message. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmira
Official Employee
•
4.5K Messages
7 days ago
HI user_gfjgor! Thank you for using the Xfinity Community Forums to inform us of your Voice service concerns. Let us address this no dial tone issue for you. Can you confirm which TEL port you are using on the new gateway?
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