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user_3lmwub
1st Topic

Visitor

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1 Message

Tuesday, December 16th, 2025 4:11 PM

Xfinity Support

I would like to cancel my xfinity internet service.

Question

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Updated 

3 hours ago

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XfinityThomasD

Official Employee

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1.6K Messages

16 days ago

 

user_3lmwub I'm sorry to hear that we'd be losing your business, but our team can certainly help make sure the account is taken care of. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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XfinityAlfonso

Official Employee

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2.2K Messages

3 hours ago

Hello user_3lmwub thanks so much for taking the time and reaching out here on our Xfinity Forums regarding your close account request! We do have this all taken care of for you( per our 1-1 conversation). We hate to see you go, but hope we can be your home provider again in the future. Take care, Happy 2026 to you, and we're always here to help answer any questions. 

 

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