Visitor
•
3 Messages
xfinity support
|
12:56 PM (2 hours ago)
|
|
||
|
||||
I am so [Edited: "Profanity"], You guys have buried the cord, and I still have the internet dropping at least 3 times a day! I am about to get a new internet provider. I work at home and this is unacceptable!. And I can't even speak with a person!!!
I have gone through the tech assistance, all they tell is everything is working great, [Edited: "Language"]. I need to set a call back with you guys. It will have to be set up due to working on the phone all day., You can text me on a time the phone call can happen.
Accepted Solution
XfinityThomasD
Official Employee
•
1.6K Messages
9 hours ago
Thanks again for working with our team. With the help of our field technicians and maintenance teams, they were able to work on the neighborhood's network and improve the incoming signal. If you run into anything else, feel free to create a new post, and our team and community will be here to help however we can.
0
0
XfinitySean
Official Employee
•
423 Messages
8 days ago
Thanks for taking the time to post on our community forums, user_oorqr7. As someone working from home, I fully understand how frustrating it can be to have an inconsistent connection, and I apologize that you've had such a negative experience trying to find a resolution! Our team can absolutely take a closer look and help! Please send us a direct message with your full name, name on the account (if different), and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
0
0
user_oorqr7
Visitor
•
3 Messages
7 days ago
Are you going to respond with my issue?
0
0