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user_u93d1h
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2 Messages

Friday, February 27th, 2026 7:42 PM

Xfinity Support

I called in on around Jan 30 to cancel my Xfinity account.

My account is still not cancelled and I am receiving the payment over due bill emails.

After that I called 2 more times and also chat with agent.

Eveyone is saying standard answer "Nothing to worry", eveything will be settle down when your account is closed.

I don't understand why my account is not yet closed, this is annoying and painful.

Last time agent told me that it's pending cancellation and I don't get what that means.

Can some one help me to resolve this?

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3 days ago

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XfinityMartyR

Official Employee

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3K Messages

7 days ago

user_u93d1h We appreciate you reaching out to us over our Community Forums. We would be more than happy to help get you pointed in the right direction. Just to clarify, did you request a complete cancelation of your Xfinity services, or looking to transfer your services to a new location? Also, do you happen to have Xfinity Mobile service tied to your Xfinity Residential Services? 

 

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user_u93d1h

Visitor

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2 Messages

Yes I did request to complete cancellation of my xfinity service (Internet only I have). Not looking for transfer. No any other xfinity services no mobile, just the internet.

Can you escalate to close this as of Jan 30 asap as online support now showing payment due $179

(edited)

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3 days ago

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XfinityAngie

Official Employee

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2.4K Messages

 

user_u93d1h, we will need to get your account information, so we cannot handle this in a public setting.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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3 days ago

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