Go ahead and send us a direct message with your full name and service address. We will see what is set up on the account.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I have been on the phone with Xfinity for two hours today, and I have been a customer for over 34 years. I have asked every team I was transferred to to send someone to my home and explain why I am not receiving the service I have been paying for, and despite repeating that request many times, nothing has been done.
The service is clearly broken, and after 34 years, I am seriously considering moving to FIOS. I do not need to repeat the details of every conversation I have already had. What I need is to speak with someone who has the authority to make changes and resolve this issue.
I am paying top dollar and not receiving the service I am paying for. Please have someone contact me immediately.
Thank you for reaching out to our team. I will be happy to look into any issue with your service from here. Which service are you having an issue with?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I finally got an appointment but your system is broken and I'd like to discuss it with the powers that be via a voice call. Not through text. Can you make that happen?
We would be able to escalate an issue from here. The only options we have for phone contacts are through the normal customer support number.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMatthew
Official Employee
•
1.9K Messages
26 days ago
Hello @user_h1yf3x Can you please provide a little more information. What are you trying to access that you cannot see?
3
0
user_h1yf3x
Visitor
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5 Messages
26 days ago
I log in and says access restricted even tho im an authorized user i get notifications cant see them on the app or the website
2
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ssseybert
Visitor
•
2 Messages
26 days ago
I have been on the phone with Xfinity for two hours today, and I have been a customer for over 34 years. I have asked every team I was transferred to to send someone to my home and explain why I am not receiving the service I have been paying for, and despite repeating that request many times, nothing has been done.
The service is clearly broken, and after 34 years, I am seriously considering moving to FIOS. I do not need to repeat the details of every conversation I have already had. What I need is to speak with someone who has the authority to make changes and resolve this issue.
I am paying top dollar and not receiving the service I am paying for. Please have someone contact me immediately.
3
0