Visitor
•
1 Message
Xfinity support
My name is [Edited: "Personal Information"] my address is [Edited: "Personal Information"]. I recently moved and for some reason this month my bill came out on a different date. I had it set up for autopay on the 15th of every month. It came out on 6/8/26 this month and was half of what I normally pay. I am confused to say the least. I’ve tried to change my bill due date but the site and app crash when clicking saying there is a problem with the page. I need it changed to the 15th and I need answers as to why it was a different amount and a different date this month. My number is [Edited: "Personal Information"].
XfinityMatthew
Official Employee
•
1.9K Messages
11 days ago
Hello @user_sxy906 Thanks for reaching out to our team today. The due date is something you would need to update online. But there may be something that happened with the transfer that is causing the site to error out and the bill to be slightly different. We can certainly take a look at everything on our end to see exactly what is going on. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0