Visitor
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1 Message
Xfinity support
I need to cancel my Xfinity internet services effective immediately. I’ll be publicly sharing screenshots of the loopholes Xfinity has used so far to make it impossible to do so. My husband is a manager on the account but Xfinity conveniently gives him access to do anything BUT cancel the account. Attempting to schedule a call back doesn’t have any options in the next 5 days and the callback never comes anyway. Attempting to follow the clickable “cancel Xfinity services” prompt consistently ignores my request and redirects me to request a call back that won’t be for 5+ days and then won’t come. I need to cancel Xfinity services right now. I am not using it. I no longer live at the address we purchased services for. I have been attempting to cancel services for 3 weeks now. Cancel Xfinity internet services now.


XfinityThomasC
Official Employee
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3.5K Messages
14 days ago
@user_igiidr Thanks for reaching out to us on the forums! We can assist with cancelling your service. I noticed you sent a DM as well. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Since you already sent a DM, we will continue to assist you there!
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