Visitor
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1 Message
Xfinity Support
Please cancel my Xfinity Internet service immediately. This is a full cancellation, not a plan change, downgrade, transfer, or suspension. Do not present retention offers or alternatives.
Please confirm:
Disconnection date
Final/prorated charges
Equipment return requirements and instructions
Cancellation completion and confirmation number
EG
Expert
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120.1K Messages
5 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasA
Official Employee
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3.8K Messages
5 days ago
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
How to: Direct messaging within the forum
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