Visitor
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1 Message
Xfinity support
Hello, I’m a new customer. I just received my internet gateway and I didn’t realize I that in order to have Xfinity I needed to have a coax line. I need a technician to install one for me.
Visitor
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1 Message
Hello, I’m a new customer. I just received my internet gateway and I didn’t realize I that in order to have Xfinity I needed to have a coax line. I need a technician to install one for me.
EG
Expert
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121.4K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityChristy
Official Employee
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3.1K Messages
10 days ago
@Tsscxtssc Hello, and thank you for reaching out! Welcome to Xfinity. I understand that you've received your gateway and discovered that your home does not currently have a coax outlet available for the installation. I can certainly appreciate how frustrating that must be when you're eager to get your internet service up and running.
Thank you for sending your information via private message. I've received it, and I'll respond to your original message with the next steps, so we can work on getting this resolved and help determine the best path forward for your installation.
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XfinityChristy
Official Employee
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3.1K Messages
10 days ago
Hello, Thania, it is nice to meet you. I have located your Xfinity account and see your profile associated with it. The next step is a quick account verification. I can send a security code to the email address we have on file for you. Once you receive the code and share it with me, I'll be able to access the account and take a closer look at it and how we can best assist. Can I email that code you now?
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