Xfinity Support

user_tpim5k, Hi there! Thank you for reaching out about the new home construction. Congrats on the new home! We'd be happy to help with a construction evaluation. You've reached the right place. If a fiber optic cable is being impacted by the construction activities, our team can review the situation and determine what action may be needed. As a reminder, please refrain from posting personal information publicly for security purposes.  To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message along with any details about the construction work underway, and any photos of the impacted cable if available. We look forward to assisting you.