Visitor
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1 Message
Xfinity Support
The Xifinity lines located on the Dominion Energy power utility poles at [Edited: Personal Information] will need to be relocated, because the power company will be taking down these utility poles and will be relocating the power lines underground. Who do I need to talk to about this?
EG
Expert
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121.4K Messages
7 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJustinC
Official Employee
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2.6K Messages
7 days ago
Hello, @user_7s00m9 thank you for reaching out over Xfinity Forums. You've contacted the right place for assistance, the conversion from aerial to underground is typically handled by our construction experts from seeing similar requests completed. Our team works with the construction experts, and would like to help ensure this conversion is able to get completed.
I'm glad our wonderful Forum expert @EG was able to move your post, and bring this concern to my attention. To continue I'll need to gather some information we don't want here in our public conversation. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new message" (pencil and paper) icon
• In the "To:" line type "Xfinity Support" as you type the drop-down list which appears. Select the "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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