Visitor
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1 Message
Xfinity Tech MDU Repeatedly Cancelled
Recently I have been attempting to get a tech to come to my apartment to complete my MDU. Every time I schedule an appointment with the escalations team and they assure me that the appointment will definitely happen at a specified time. However the appointment never shows up on my website and I never get any texts or calls from the tech. Seemingly it is getting cancelled repeatedly with no notification to me. I also make sure to chat in the day of the scheduled appointments and ensure the tech is still coming and the reps can always see the appointment. This has happened no less than 3 times and I am just looking to get this behind me.
EG
Expert
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121.4K Messages
6 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.1K Messages
6 days ago
@user_ekhf3t Thank you for making us aware how difficult it has been trying to get an appointment completed. I would be more than happy to review your account to see what we can do to get the MDU taken cared of. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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