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user_el4art
1st Topic

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2 Messages

Wednesday, June 17th, 2026 6:25 PM

Xfinity telephone number

Due to no live help, no phone number and a constant link run around, I am seeking alternate service providers. Terrible customer service. [Edited: "Solicitation"]

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15 hours ago

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SomaliRose

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5 Messages

1 day ago

All numbers work, 1-800 Comcast // 1-800 Xfinity 1-888-934-6489 follow the prompts. Tip: limit background noise when interacting with automated system

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EG

Expert

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118.5K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Please describe the nature of your issue in detail here, but be sure to exclude any personal information, and a representative will reply to you here shortly.

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XfinityRichard

Official Employee

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3.3K Messages

1 day ago

Hi there, @user_el4art I’m really sorry to hear this has been your experience, that’s definitely not how we want you to feel. I completely understand how frustrating it is when you’re trying to get help and keep getting sent in circles. We truly appreciate you giving us a chance up to this point, and we’d really like the opportunity to make things right. How can I assist you with your concerns today?

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user_el4art

Visitor

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2 Messages

Nope, not by you or any other "Official Employee" or robot.  It is obvious Xfinity does not want callers, or their number would be readily available. Thankfully a "visitor" to your site did answer my question. Maybe Xfinity should hire her. She has the ability to answer one simple question.

Not angry with you, I'm angry with Xfinity and Ive only been a customer for a month! Go figure, Xfinity! 

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16 hours ago

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XfinityAngie

Official Employee

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2.7K Messages

 

user_el4art, We appreciate your feedback. Take care. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 hours ago

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user_dk0p8b

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Same here. Xfinity invests a lot in barriers to getting help. The bot and the documents all presume that the customer is the problem. I don't need a how-to, I need help with an problem. Xfinity has wasted hours of my life with these runarounds.

Here's our problem: The gateway is 'online' but that's useless to us because it is not broadcasting a WiFi network. I can see in the app that it *thinks* it is, but no devices can see one, nor connect even when we specify the SSID. We have no ethernet cord, and we need the wifi that we are paying for in order to use the internet that we are paying for.

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15 hours ago

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XfinityPaula

Official Employee

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2.1K Messages

 

user_dk0p8b Hi there! Thank you for sharing the experience you are having with your connection. I'm sorry that the Wi-Fi is not broadcasting for your devices to connect. I know with the way things are now most devices are wireless, so it's rather crucial that the wireless network is available to use. I don't want to send any self help documents, I want to help get you connected. Can you tell me if there is a solid light on the gateway? Has the network ever been available to connect or are you activating service? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 hours ago

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