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user_fwxo86
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Friday, April 4th, 2025 11:47 AM

Xfinity TV App Goes Black

We downloaded the xfinity streaming app to our smart TV. It worked normally for months.  For some unknown reason, when we try to select a program or recording, the program/recording never loads and the screen just goes black.  Any solutions? 

Question

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Updated 

16 days ago

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MikeB39A

Problem Solver

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669 Messages

16 days ago

If your Xfinity Stream app goes black, try restarting your device, updating the app, logging out and back in, or performing a hard reset of your TV and/or router. 

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XfinityJorge

Official Employee

 • 

2.1K Messages

16 days ago

 

user_fwxo86 Hey there! Thank you so much for using our Xfinity Support Forums to contact our team. We are here to help with the Xfinity TV app issues that are currently present on your smart TV. To get started can you send us a DM with your full name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

 

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