Good evening @user_skt9dd, and thank you for reaching out to our dedicated Communities team on our forums, we appreciate it and hope you are otherwise having a great weekend! I'm sorry to hear your TV is not working and assure you that you've reached the right team to help! We'd be happy to run through some troubleshooting steps with you. To get started, can you tell us a bit more detail about what is happening with your TV? For example, are you experiencing any error codes or messages? What type of equipment are you using? If you're unsure, I have included the following link for reference https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
user_4t3k3c Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAlyssaA
Official Employee
•
1.7K Messages
2 months ago
Good evening @user_skt9dd, and thank you for reaching out to our dedicated Communities team on our forums, we appreciate it and hope you are otherwise having a great weekend! I'm sorry to hear your TV is not working and assure you that you've reached the right team to help! We'd be happy to run through some troubleshooting steps with you. To get started, can you tell us a bit more detail about what is happening with your TV? For example, are you experiencing any error codes or messages? What type of equipment are you using? If you're unsure, I have included the following link for reference https://www.xfinity.com/support/articles/x1-hub-vs-companion-box.
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