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user_hz5t9x
1st Topic

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Thursday, April 3rd, 2025 7:35 PM

Xfinity will lose my service as soon as I find a different provider

I started having lagging issues with my service. 2 months ago, this was shortly after my service was installed. The text said he would send someone to come and check. Because my speed was not as high as it should be. I don't know if anyone came because no one is called. I had an appointment scheduled for today. And the technician said he came out, but no one called or text me. They refused to come back today. My only opportunity to fix this problem so as of now I will be finding a different provider because they did not fulfill their end of the deal

Question

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Updated 

19 hours ago

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Bam01

2 Messages

20 hours ago

I’m having same issue I pay for gigx2 and only getting 15-25% of my plan speed

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XfinityAmandaB

Official Employee

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2K Messages

19 hours ago

 

user_hz5t9x Thank you so much for stopping into our Xfinity community forums. This is not the experience we want any customer to have, and we appreciate the chance to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to see what I can do to help. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. 

 

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