xfinity will not refund for services that weren't used. Is anyone else having this problem?

@user_121234​

@Again

Yes. The agent messed up. He cancelled then tried to backdate but the system wouldn't allow him. That was the wrong order of steps. He was supposed to backdate then cancel. What do you recommend in that scenario?

I'm just a customer, so I don't know what should have been done.  If you canceled within the 30 days, and you received a billing statement for the upcoming month after you canceled, you wouldn't have owed anything.  If you canceled after the 30 days I think it's assumed you would keep the service even if you did not use it and it wasn't turned on.  I think one of our OE's could have straightened it out for you, however, saving you a headache.

Was there a reason why your service was never turned on?

Hello @user_121234 thank you for taking the time to make a new post, I do see that we've been working with you privately regarding a billing concern you had. We would like to continue to assist you

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

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@user_121234 

I am going to lock the other thread you started [you should not have started this one] since @XfinityKam has now responded to you.