Xfinity will not turn on on my tv

I can’t get my tv to work despite it saying I’m connected. The message keeps saying “Let’s get your entertainment back up and running”

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XfinityQuemekia

Official Employee

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884 Messages

16 days ago

Hi there @user_3063bl I am so sorry to hear your TV is stuck on that 'Let's get your entertainment back up and running' screen. I know how frustrating it is when you just want to relax and watch your favorite shows.

Have you tried restarting your TV box?

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user_3063bl

Visitor

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4 Messages

I’ve tried all of the troubleshooting recommended

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16 days ago

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user_3063bl

Visitor

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4 Messages

Yes, I tried restarting my tv nox

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16 days ago

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Expert

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33.4K Messages

@user_3063bl

Yes, I tried restarting my tv nox

Are you connected in the right port? I had to move my box from HDMI 1 to HDMI 2 before it would work.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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15 days ago

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Customer Service

user_3063bl

Xfinity will not turn on on my tv

XfinityQuemekia

user_3063bl

user_3063bl

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