Xfinity won’t let me cancel my internet

user_ax58gc, Hi there! I'm sorry to read of all the trouble it's been to try to close your account. I know when I'm done with a service I want it to be a quick and easy process the close the account and move on with my day. I wish you had reached out to our team here first for help, but I'm happy you found us now. Let's work together and take care of the account, so there are no additional issues and hopefully if you need Xfinity again in the future you will visit us here to help set things up again. 

 

Since we need to make changes to your specific account please send us a direct message with your name and service address. From there we will verify the account and work on processing your request to end the services. 

Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514