Xfinity worker cut line and left no service and no help

Yesterday I went outside and noticed a cable line down across my driveway and yard. It went all the way through the neighbors driveway and yard as well until the next pole. I called local dispatch to make sure it was cable line which they confirmed when the sheriff deputy came out. I called Xfinity and was told they couldn't come until today. However, this was blocking my cards in and still hangin from the other wires which was attached to the power lines at the road. This was a safety issue and trapping us from leaving the house as it was hanging directly behind the cars. We could not leave without possibly pulling it further. After lots of calls (including local authorities calling) and different information from each rep an Xfinity truck showed up 30 minutes later. The tech got out cut the line not even up at the top of the wire so we still have a wire hanging down almost to the top of a vehicle and he walked to the other pole cut the wire by the tree next to the pole got in his truck pulling the wire until he reached the end of the road. This is where he stopped got out and rolled the wire up. This cut the service off to my house. There was no need for that action to take place when it would take 10 minutes to hook the line back up ( they have had to do this after every hurricane that has past that area clearly they do not secure it well). Now I cannot get straight answers on when this will be fixed. Leaving me paying for a service that we cannot access. This has disrupted a lot as we have someone in virtual school and a work from home situation which cannot happen now. Every time I called customer service yesterday the rep would apologize and say they were getting with tech support and they were staying on the line and I would either get transferred to a different department or hung up on. Then I was told they would be out first thing this morning and make it a priority but nope nothing still. I need a way to contact someone higher up in this organization.