Xfinity, you have a serious problem....

A few weeks ago Xfinity did a scheduled maintenance somewhere on the system that caused an outage in my area. Ever since that was done i have been having issues with my service. connection drops, really slow speeds. I am paying for 800mbit internet service and the modem is customer supplied. So now I am in the chat with customer service right now. The AI stated it detected a problem and that a technician needed to be sent to fix it. Well I know the problem is NOT at my home as everything was working fine up until the scheduled maintenance.

The person I am talking with in the chat is telling me the problems are because I have an "old" plan. Now mind you this plan I signed up for a little over a year ago so I am not sure why it is being called "old". So I decided to ask some questions. things like what plans are available that are "new". Well guess what? the new plans cost more money than I am currently paying, surprise surprise. but the person is insisting that I am getting 5mbit speeds because my 800mbit plan is "old".

Someone needs to take some time and investigate what is going on. They also need to fix my online so I am able to see what service I have as that doesn't work and hasn't worked for a long time. I am not even able to pay my bill online.

I am currently paying 75.00 a month for 800mbit service without auto-pay. I do not want to use Xfinity's cable modem for a plethora of reasons including but not limited to allowing public connections to my service via the WiFi and privacy concerns using they modem.

If this whole speed issue turns out to be a tactic that Xfinity is doing to get people to upgrade their plans....... There is going to be some legal issues that arise from it, I will say that much.

What the customer support person is telling me (not in these specific words) is that Xfinity is throttling connections in order to get people to change their plans to more expensive ones. If this is what is going on I will be reporting this to my states AG.