1 Message
Xfinity
Yes it is hard getting in contact with a human being at infinity. I have been trying for several days to talk to someone. The phone to call once u call the auto robot answering service gives u the run around & the online chat do the same I hate that bill keeps getting these unexpected charges & is high and I can’t even get in contact with anyone to change my plan. Once I find another internet service company I will be taking my services with them. We pay all these money & can’t get help it’s frustrating.
XfinityBillie
Official Employee
•
2.8K Messages
14 days ago
@user_woapf4 We appreciate your time in reaching out to us here on our Xfinity Forums. I understand that you have billing concerns and haven't been able to get in touch with an agent. This is never the experience we want for our valued customers. I would love the opportunity to review your billing and account with you and help to fully resolve your concerns. To get started, please send us a DM to Xfinity Support with your full name and address.
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