Xfinity’s negligence has endangered my family—twice.

First incident? Their error left me without a working phone the night my son was in an accident—preventing me from receiving critical calls. This was not a mistake. It was a foreseeable, preventable failure. The second? On me because I have them a second chance. Apparently, I don’t even have an account. Yet, I’ve been paying my bill… and using the service. 

I filed more than three formal complaints. In return, I got platitudes, SALES CALLS, and a baseless claim that I was “difficult to reach” after I informed them I am hard of hearing and require text or email. They have yet to provide a substantive response, despite having every fact and record in hand.

This pattern of disregard is not merely poor service—it is a breach of the most basic duty to provide functional, reliable communication in emergencies. If you value your safety or that of your family, avoid Xfinity. I am currently reviewing my options, including potential legal remedies, to hold them accountable for the harm their negligence has caused.