omarvivian's profile

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3 Messages

09/18/2026 11:27 AM

Xi6 box

I have to disconnect and reconnect every morning stuck on welcome screen

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Official Employee

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3.8K Messages

4 days ago

@omarvivian

Thanks for reaching out to us. We do apologize for any inconvenience you're having with your wireless streaming box.

 

 Have you tried any troubleshooting steps, such as rebooting your Xfinity modem? Or making sure your modem is in a clear central location in your home to make sure the wifi connection to the wireless box is strong enough?

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