Xinity rewards Amazon bookshelf 8-20

@user_ac4uyn Thanks for letting us know. Are you able to try redeeming it on another device, or browser? 

@user_ac4uyn​ cancel the first order. And then check out again & go back to payment method to double select the voucher as the payment method.  It is really common when you get to the check out page that the voucher did not apply at first with these vouchers - until you select it again (& remove reward points etc).

You sometimes have to go back & forth between the payment screen & the final check out screen 2 or 3 times.

So on the payment screen, it shows the amount available from the voucher that can be applied to my order, and it reflects the cost of the book I selected, but when I check out, is still not deducting the amount covered by the voucher in the order total. 

This was the most infuriating thing ever, just to redeem $10! But here are my learnings in case they would be of help to someone else! I don’t have Amazon prime, so when I added my book to the cart, it kept applying the voucher to the cost of the delivery fee. And then, if the total cost of your book, after delivery and tax, exceeds the value of your voucher, no amount of the voucher will apply. It might say it’s available to apply to your cart but your order total will not reflect the discount from the voucher, so be sure that you review before paying! 

I had other things to buy anyway, so I added them to my cart in order to reach $35 to get free shipping of my book as well. But if I added the book first, then the other items, I ran into the issue above, where the voucher wouldn’t apply. I had to instead add my other items to the cart, choose free delivery to cancel out that cost, and then add the book, after which the Xfinity voucher wouldn’t apply apply. And make sure the total cost of your book after taxes doesn’t exceed the value of the voucher!