Thank you so much for reaching out! Are you getting a specific error message that comes up? Excited to help you get this all figured out. Hope you are having a great morning so far!
I switched to Xumo from Flex and cannot get the remote to work. It installed properly but would not get my sound to go through the Yamaha receiver even after going into settings and changing TV to Receiver. The remote would not control the sound at all!
It worked fine with the Flex. I am using the original remote control and it works fine.
The remote from the Xumo package is too bulky anyway.
XfinityThomasB
Official Employee
•
1.5K Messages
1 month ago
Good morning user_engpqt
Thank you so much for reaching out! Are you getting a specific error message that comes up? Excited to help you get this all figured out. Hope you are having a great morning so far!
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user_rab2dw
1 Message
21 days ago
I switched to Xumo from Flex and cannot get the remote to work. It installed properly but would not get my sound to go through the Yamaha receiver even after going into settings and changing TV to Receiver. The remote would not control the sound at all!
It worked fine with the Flex. I am using the original remote control and it works fine.
The remote from the Xumo package is too bulky anyway.
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